Membership Pass update for Members with a Tottenham Hotspur ticket.

*Please note: if you have been directed here via text message from Mancityhelp, this means we have been unable to reach you by email. We recommend you check the email on your account here so we can reach you by email in future.

We’re looking forward to welcoming you back to the Etihad Stadium for the 2025/26 Season. To get ready, you need to download your new mobile Membership pass.

1. Open your phone’s internet browser and go to mancity.com/account, then log into your account.
   (Struggling to log into your account? Read more about your account here, and click 'Forgot your password' to receive a reset link via email.)
2. Tap “Tickets”, then select “Memberships”.
3. Choose the Membership you want, and click “Download”.
4. A new page will open – choose either Apple Wallet or Google Wallet.
5. Follow the on-screen steps to save your new Membership pass to your mobile wallet.
6. Open your mobile wallet, to check that your new Membership pass is there.

You will find some FAQs at mancity.com/help/mobiletickets, including a step-by-step guide to downloading your mobile Membership pass.

While you're in your mobile wallet:

• Enable automatic updates, so your match ticket can automatically be loaded to your mobile Membership pass ahead of each match you attend.
• Android phone users should check that their NFC is switched on by going to 'Settings' and searching 'NFC'. Then make sure that you have the Google Wallet app downloaded.
• You can also remove your old Membership pass from your wallet.

Match tickets that you purchase for the 2025/26 season will be loaded to your mobile Membership pass. This means that you must download your new mobile Membership pass before you arrive at the Etihad Stadium, so that you can enter through our newly upgraded turnstiles.

What else do I need to know about my mobile Membership pass?

• If you have a ticket for Man City v Tottenham Hotspur, this will be showing on your mobile Membership pass. Make sure that automatic updates are switched on for your pass, to keep seeing the details of your next match ticket throughout the season.
• Membership passes can only be downloaded twice. You can read more about this here, and if you need help, contact Fan Support (details below).
• Block and row numbers may look different to last season - as part of the stadium expansion, we’ve re-labelled levels, blocks, and rows.

We're here to help!

• Check our Mobile Ticketing FAQs in the Help Centre
• Call Fan Support: +44 (0)161 444 1894
• Email: mancity@mancity.com
• Visit us in person: Our West Fan Support Office (opposite the Colin Bell stand) is open Monday-Friday until 22nd August (9:30am-5pm)