1) Log in to your online account through your mobile internet browser.
Open Safari or Chrome, or whichever browser you use on your mobile phone, and go to mancity.com/account. You may need to sign in, or if you're already logged in you'll be taken straight to your account page.
2) Select "Tickets" then “Membership”.
Once logged in, select Memberships, which you'll find near the top of your ticketing information page.
3) Choose the Membership pass you want to download.
Tap on the tick box next to the membership you want to download. Hit the Download button.
Please note, you may see more than one membership pass as your friends and family may appear here.
You will be able to download more than one membership pass (for example, if you are attending with someone who doesn't have a mobile device - a child, a PA) however, you can only download one at a time.
4) Download to an Apple or Google device
A new page will open, showing two options.
Download to your Apple Wallet (if you have an iPhone) or Google Wallet (if you have an Android phone).
Follow the simple steps on screen to save your membership to your mobile wallet!
While you’re in your mobile wallet...
- Make sure that any old membership pass has been removed or expired - click here to find out how.
- Enable automatic updates, so your ticket is ready ahead of each match.
Downloading for Friends & Family
- You will be able to download on behalf of a member of your Friends & Family group only if:
- You are strongly linked on Friends & Family
- You must download each Season Ticket one by one (selecting multiple in one attempt will not work)
Troubleshooting
- Once you've downloaded your pass - it you head to the wallet app and cannot find your mobile pass, in the first instance, please check 'expired passes' - if the pass still doesn't appear, please contact Fan Support.
- "Pass Download Locked": If you see this message, remove the old pass from any other device. If you can’t, please contact the Fan Support Team
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