Which matches are guaranteed refunds on ticket exchange?

Guaranteed refunds are granted to Season Ticket Members who list their seat on the Ticket Exchange no later than 10 days prior to each of the 12 matches. You can continue to list within 10 days of the match, however the refund is not guaranteed and is subject to the ticket reselling.

Refunds are guaranteed for:

Arsenal, Fulham, Tottenham Hotspur, Manchester United, Everton, West Ham, Chelsea, Newcastle, Liverpool, Crystal Palace, Wolves & Bournemouth. 

Listed seats will be available for fans to purchase approximately 4 weeks before the match.

If your seat remains unsold 3 hours before kick-off you will receive an alert on matchday, the ticket will be returned and you can still attend the game or Transfer your ticket.

Please note, the deadline for listing is now 6 hours prior to kick-off.