What is Ticket Exchange and how do I use it?

As a Season Ticket Member, if you can’t attend a match, you can use Ticket Exchange to sell your ticket and get a refund.

Guaranteed refunds:

We guarantee a refund for 12 specific matches if you list your ticket for sale at least 10 days before the match. These matches are:

Arsenal, Bournemouth, Chelsea, Crystal Palace, Everton, Fulham, Liverpool, Manchester United, Newcastle United, Tottenham Hotspur, West Ham United & Wolverhampton Wanderers. 

How it works:

• You can list your ticket for sale three weeks before the match.
• If someone buys your ticket, you will get a refund for a part of your Season Ticket price.
  • • For most Season Ticket holders, it’s 1/19 of your price.
    • 93:20 Season Ticket holders will get 1/22.
    • Women’s Season Ticket holders will get 1/11 of your price.
• The refund will be sent to your UK bank account after the match.
• There are no extra fees, and you will still keep your points for the match you sold.
• Only Season Ticket holders can use Ticket Exchange. This is only for home Premier League and Women’s Super League matches.

How to list on Ticket Exchange:

1. Log into your account here

2. Click on the 'Tickets' tab to view fixtures available for Ticket Exchange

3.Select the match you can't attend and follow the steps to list on Ticket Exchange 

When can I list on Ticket Exchange

Tickets can be listed until 24 hours before each match, but listed seats can still sell up until 3 hours before the match, meaning if your seat does not sell you will still be able to attend.

Can I list for my Family & Friends

Yes, you can list on behalf of a Family member or Friend(s) if you are strongly linked. 

Important Notes

• If your ticket is sold and the buyer cancels up to 7 days before the match, we’ll email you to let you know your seat is being relisted for sale.
• Refunds are only sent to a UK bank account.