Season Ticket Members who cannot attend a match can use Ticket Exchange which allows you to list your match ticket for resale your ticket for the matches that you can’t attend and receive your money back.
Guaranteed refunds:
We guaranteed refunds for 12 matches if listed up to 10 days prior to the match. These matches are: Arsenal, Bournemouth, Chelsea, Crystal Palace, Everton, Fulham, Liverpool, Manchester United, Newcastle United, Tottenham Hotspur, West Ham United & Wolverhampton Wanderers.
How it works:
• Listed tickets will go on sale to other fans three weeks before matchday.
• If your seat sells, we will refund you for 1/19 of your Season Ticket price. 93:20 season ticket members will get 1/22
• Women's Season Ticket Members will receive 1/11 of your Season Ticket price.
• Once the match has taken place, we will refund you for that match into the UK nominated bank account.
• No additional fees apply, and you will retain your ticket points for any traded match.
• Only Season Ticket holders can sell their seats on City Ticket Exchange and it applies to home Premier League/Women's Super League matches only.
How to list on Ticket Exchange:
1. Log into your account here
2. Click on the 'Tickets' tab to view fixtures available for Ticket Exchange
3.Select the match you can't attend and follow the steps to list on Ticket Exchange
When can I list on Ticket Exchange
Tickets can be listed until 6 hours before each match, but listed seats can still sell up until 3 hours before the match, meaning if your seat does not sell you will still be able to attend.
Please note that once your seat is sold on the Ticket Exchange, the buyer can still cancel and get a refund up to 7 days before the match. If this happens, the Club will email you to let you know that your seat has been relisted on the Ticket Exchange because it wasn’t sold. Terms and Conditions apply. Refunds can only be sent to a UK bank account.
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