How do I change my Direct Debit details?

To change your Direct Debit details:

• Contact Fan Support: Call Fan Support, and they will update your bank details for you.
• Important note: If you update your bank details within 7 days of your payment being due, you will need to make a manual payment for that upcoming payment. Your next payment will be taken automatically from the updated bank details.

If your bank cancels your Direct Debit mandate:

• Notification: You will be notified by email if your Direct Debit mandate is cancelled.
• Rectify the issue: You will need to contact Fan Support to resolve the issue and find out when the mandate needs to be processed by.
• Manual payment: If a payment is missed due to the cancelled mandate or if the next payment is due within 7 days, you will need to make a manual payment for the instalment.