I do not have a compatible smartphone for mobile ticketing. How can I enter the stadium?

Please first check the NFC mobile-ticketing requirements and the supported device information.

If you do not have a compatible smartphone, or cannot access your mobile ticket on matchday, you can use one of the following options:

Option 1: Ticketing Support Team

Go to your designated turnstile and speak to a member of the dedicated Ticketing Support Team, who wear grey jackets. Their job is to help supporters to enter the stadium. They can use your personal Supporter Number to locate your ticket on their device, and scan you into the stadium. This should take no more than a few minutes.

Option 2: Visit East or West Ticket Office

Visit the East or West Ticket Office on matchday, where a member of the team can issue a printed ticket for that fixture.

Alternatively, you can arrange for a trusted person in your Friends & Family group to hold or transfer your ticket where appropriate.