How many matches do Flexi-Gold Season Ticket Members need to attend?
Flexi-Gold Season Ticket Members must purchase and attend a minimum of 10 Premier League matches over the course of the season.
Can I use Ticket Exchange or Ticket Transfer?
Yes, Flexi-Gold Season Ticket Members can transfer up to 3 matches per season.
Fans can decide whether to purchase their seat up to three weeks before each match. If you've purchased a seat but later can't attend, you can request a refund up to seven days before the game.
Is my seat guaranteed for each home match?
Yes, your Flexi-Gold Season Ticket includes the same guaranteed seat for every home Premier League match you choose to attend.
When and how do I purchase match tickets?
You can purchase your seat during the dedicated Flexi-Gold sales window at the Flexi-Gold price. If that window closes and you still wish to attend the match, you may be able to buy any available seats at the Cityzens Matchday Member price, subject to availability.
What if I can’t attend a match?
No action is needed. Simply allow the sales window to pass, and your seat will be resold to another fan. You won’t be charged for that match.
Can I join the Cup Schemes?
Yes. Flexi-Gold Season Ticket Members can join the Season Ticket Member Cup Scheme(s) during the purchase or renewal process, or anytime via "My Account".
Joining guarantees a ticket for every home match in the respective competitions.
If you choose not to join, you'll still have priority access and pricing on a match-by-match basis, just like other Season Ticket Members not enrolled in the Cup Schemes.
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