I have clicked to add my Mobile Ticket to my Wallet but I am unable to download, what should I do?

There are several reasons that you may be having issues when trying to download your Mobile Ticket. 

• The match date has passed
• The ticket has been cancelled or refunded
• The ticket has been made inactive
• The ticket has been relocated
• The ticket has been regraded

We recommend if you already have the pass downloaded in your mobile wallet, that you remove the pass first before trying to download the new pass. Our guide on how to remove a mobile pass can be found here.

To understand why you are unable to download your Mobile Ticket, please contact Fan Support by completing our contact form here.

If you are at the Stadium for the game please see a Steward who will be able to assist.

For a full list of FAQs, click here.

Find out all the information including user guides about mobile ticketing here.