What if account verification fails or I receive an error message?

If verification fails, you can try again after 24 hours. Your account will not be affected in the meantime. If you receive an error message:

Make sure you are completing the process on a mobile device
Take a screenshot or note the error code
Contact Fan Support through the “My Account > Verifying my Account” support form

This will help us investigate and resolve the issue as quickly as possible.

If the issue relates to duplicate accounts, we can help identify and merge them so you can complete verification successfully.