Accessibility at the Etihad Stadium – Quick Guide

Bringing an Assistance Dog

Assistance dogs are welcome. Please contact the Access Team at least 72 hours before the match.
Email: access@mancity.com
Phone: 0161 444 1894

Ear Defenders and Sensory Aids

You’re welcome to bring sensory aids such as ear defenders, fidget toys, or familiar snacks and drinks to help make your visit more comfortable.
Let the Access Team know at least 3 days before the match so they can issue a medical exemption certificate.
If it’s less than 72 hours before the event, please call instead.
Email: access@mancity.com
Phone: 0161 444 1894

Sensory Room and Sensory Packs

The Sensory Room offers a calm, soundproofed space with a full view of the pitch. It’s designed for families (up to 4 people) who may need a quieter environment.
If you’re sitting in general seating but would benefit from extra support, sensory packs with items like fidget toys and ear defenders are also available.
To register interest or find out more, visit: www.mancity.com/ticketing-and-hospitality/access/sensory-suite
Email: access@mancity.com

Audio Descriptive Commentary

This free service is available for blind or visually impaired supporters.
Book at least 72 hours in advance to have a headset delivered to your seat before kick-off.
Phone: 0161 444 1894 (Option 1)

Getting to the Stadium

• The Etihad Campus Metrolink stop is fully accessible, with ramps and lifts

• All buses in Greater Manchester are wheelchair accessible

• Accessible parking information is available at: www.mancity.com/ticketing-and-hospitality/access

Step-Free Access and Seating Levels

Each stadium row equals two steps either up or down. You can view your seat layout here: 3D Stadium Map

• Level 1: Entry is at the back of the block (most accessible)

• Level 2: Entry at row K from the concourse (a few steps may be required)

• Level 3: Entry at row E from the concourse (a few steps may be required)

If you need step-free access or help getting to your seat, contact the Access Team.
Email: access@mancity.com
Phone: 0161 444 1894 (Option 1)

Inside the Stadium

• Wheelchair-accessible seating and lifts to all levels (use entrances D, H, S, M1 or W)

• Accessible toilets throughout

• Changing Places facility: South Stand near Block 119, with hoist, adult-size changing bench, accessible sink, and shower. Ask a steward or use a RADAR key

Using Crutches or a Walking Stick

You’re welcome to bring crutches or a walking stick into the stadium.
If you’d prefer an aisle seat or a seat on a lower level, or need a more accessible turnstile, contact the Access Team to discuss options.
Phone: 0161 444 1894

The City Store

The store is fully accessible for wheelchair users and includes a lift to the upper level.

• Lowered counters and hearing loops at all tills

• Contactless payments accepted

• QR code for BSL interpreter access available at the Fan Support counter

• Staff can assist with directions to toilets or any other needs

Injury or Reduced Mobility on Matchday

If you’ve had an injury or need support getting to your seat, contact the Fan Support team. They can help with lift access or nearby parking.
Phone: 0161 444 1894

Need Help?

Contact the Access Team for any accessibility questions or to make arrangements:
Email: access@mancity.com
Phone: 0161 444 1894