Guide to the purchasing and dispatch of away match tickets

Purchasing Tickets:

1. Online Log in requirements

   • Supporters need a valid, registered email address and a Supporter Number to log into their account online. 

2. Forgotten Password:

   • Supporters who forget their password can request a new one via their registered email address.

3. Away Match Tickets for the 2024/25 Season:

   • Criteria for purchasing tickets are released approximately 4 weeks before each away match.
   • You can also view your ticket points by logging in and accessing the ‘My Account’ section.
   • Tickets can be purchased online or by calling +44 (0)161 444 1894. Note that phone purchases incur a £2.50 booking fee, and the phone line is available daily from 9:30am to 5:15pm.

4. Disabled Supporters:

   • Disabled supporters can purchase tickets online or by calling the Access Team at +44 (0)161 444 1894.

5. Ticket Points:

   • Away match tickets do not earn ticket points.

Away Match Junior Ticket Purchases:

• Limited Junior Allocation: Juniors can purchase tickets along with a qualifying adult. However, only one junior ticket per qualifying adult can be bought, and this is subject to availability.
• After the allocation is sold out, juniors must qualify on their own to purchase tickets.
• This criteria is only applicable to away matches and is subject to each individual match ticket criteria.

Ticket Dispatch and Delivery:

Tickets will either be dispatched as paper tickets or mobile tickets:

1. Away Match Tickets:
   • Tickets for away matches are dispatched via Royal Mail approximately 10 days before the match to the lead supporter in the transaction.
2. Mobile Tickets:
   • Mobile tickets will be emailed to the lead purchaser about 5 days before the fixture.