What are Mobile Tickets and how do they work?

What Are Mobile Tickets?

Mobile Tickets are digital tickets that you can store in your Apple Wallet or Google Wallet on your smartphone or smartwatch. These tickets use NFC (Near Field Communication) technology, which lets you enter the stadium by holding your phone or watch near the reader at the turnstile.

If your device doesn’t support NFC, you can check the compatibility by using the below links or you contact Fan Support at +44 (0)161 444 1894 for help. 

iPhone - https://support.apple.com/en-us/102896 

Android - https://support.google.com/wallet/answer/12200245?visit_id=638687469498128080-2312864500&rd=1 

How Do Mobile Tickets Work?

• You can enter the stadium by holding your phone or smartwatch near the reader at the turnstile.
• There are video guides and support available for both Apple and Android users.

How to Move an Expired Pass Back Into Apple Wallet:

1) Open the Apple Wallet app.

2) Tap on “View Expired Passes” (scroll down if you have a lot of passes).

3) Select your Season Ticket and tap ‘Unhide’.

4) Go back to the main Apple Wallet screen to see your active pass.

How to Move an Expired Pass Back Into Google Wallet

1) Open Wallet and scroll down to bottom click on the 'Archived passes' link

2) Select the pass and then select the setting icon, three vertical dots

3) Scroll down to the bottom and click on 'Unarchive'

4) Click back <- button to leave Archived passes and you should see your pass

How to Turn On Notifications in Apple or Google Wallet:

To make sure your mobile ticket updates automatically for the next game:

Apple Wallet:

1) Open the Apple Wallet app and tap on your ticket.

2) Tap the three dots in the top right corner.

3) Turn on "Automatic Updates" (make sure it's green).

4) To update it manually, drag the screen down.

Google Wallet:

1) Open Google Wallet and tap the three lines in the top left.

2) Go to Settings and turn on "Updates about your passes."

3) Restart your phone to refresh the ticket.

What to Do If Your Ticket Shows the Wrong Game:

If your mobile ticket shows the wrong match:

Apple Wallet:

1) Open Apple Wallet and tap on your ticket.

2) Tap the three dots in the top right and make sure “Automatic Updates” is on.

3) Pull the screen down to refresh it.

Google Wallet:

Unfortunately there’s no manual way to update. We recommend you restart your phone which may refresh the game shown.

Note: If your ticket shows the wrong match, it will still work as long as you haven’t listed it for resale or transferred it.

Can I Enter with a Screenshot of My Mobile Ticket?

No, screenshots won’t work. You need the actual digital ticket in your Apple or Google Wallet, which you can download from your email or account.